We respect the privacy of everyone that we engage with. As a result, we would like to inform you regarding the way we would use your personal data. We recommend you read this privacy policy so that you understand our approach towards the use of your personal data.

By submitting your personal data to us, you will be treated as having given your permission – where necessary and appropriate – for disclosures referred to in this policy.


We know that you care about your personal data and how it is used, and we want you to trust that EFM Global Logistics (EFM) uses your personal data carefully.

This Privacy Policy will help you understand what personal data we collect, why we collect it and what we do with it.

As you read our Policy, please keep in mind that it applies to all EFM companies.

EFM is committed to ensuring that your privacy and personal data are protected. This Privacy Policy sets out how the Company uses and protects any personal data that you give us when you engage with us, or visit our website.

By engaging with us, you are accepting and consenting to the practises described in this policy. Where your consent for processing personal data is applicable, you can withdraw consent at any time by writing to us at the address below.

EFM may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is compliant with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Data Protection Act 2018.


We will collect, use, store and transfer your “personal data”. included in this:

  • Identity Data such as name, usernames, marital status, job title, DOB and gender
  • Demographic Data such as preferences and interests
  • Contact Data such as email address or telephone number
  • Financial Data such as bank account or payment card details
  • Technical Data such as IP address, login data, browser type, location, statistical or demographic data
  • Usage Data such as information about how you use our website, products and services
  • Marketing and Communications Data


We use different methods to collect data from and about you including through:

A) Direct Interactions

You may give us your identity and contact data by filling in forms (by paper or electronically) or by corresponding with us by post, phone, email or otherwise. This includes data you provide

when you apply for our services (or those of our clients/third parties), or when you give us some feedback.

B) Automated technologies or interactions

As you interact with our website we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookie Policy on our website for more information.

C) Third parties of public sources

We may receive data about you from third parties and public sources, including search information providers.


We use your personal data to better understand your needs and provide you with a better service, and in particular for the following reasons:

  • to perform a contract we have with you and provide our services
  • to improve our services and to customise our website according to your interests
  • to provide research and insight services for ourselves;
  • to send you promotional materials about us (where you have opted in to such communications)

We have to share your information with selected third parties, including: business partners, suppliers and sub-contractors for the performance of any contract/service agreement we enter into with them or you.


We will keep your personal information for as long as you are our customer.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.


We are committed to ensuring that your information is secure and is not lost, used or accessed in an unauthorised way. In order, to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Our website may contain links to other websites of interest. However, once you have used these links to leave our site or you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.


You may choose to restrict the collection or use of your personal information in the following ways:

  • request access to personal data we hold about you;
  • request correction of the personal data we hold about you which may be incomplete or inaccurate;
  • request deletion or object to the processing of your personal data;
  • withdraw your consent to process your data.

For any further information please see the below link:

We will not sell, distribute or lease your personal information to third parties

You may request details of personal information which we hold about you under the requirements of GDPR (commonly referred to as a ‘Subject Access Request’). If you would like a copy of the information held on you please write to:

Data Processing Officer
EFM Global Logistics
Unit 3, Alpha Way
Egham TW20 8RZ

You will not have to pay a fee to access your personal data, unless we believe that your request is clearly unfounded, repetitive or excessive. In such circumstances we can charge a reasonable fee or refuse to comply with your request.

If you would like to withdraw consent where applicable, or if you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.